Frequently Asked Questions
Discover everything you need to know about your Monique Lhuillier experience.
How long does it take to receive a bridal or evening gown?
Each piece is meticulously crafted. Ready-to-wear items typically ship within 3-5 business days, while made-to-order bridal and evening gowns may require a lead time of 4 to 6 months.
What is your return policy for online purchases?
We accept returns on unworn, unaltered ready-to-wear items with original tags attached within 14 days of delivery. Please note that custom gowns and final sale items are non-returnable.
Do you offer international shipping?
Yes, Monique Lhuillier ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I ensure I am ordering the correct size?
We provide a detailed size guide on every product page. Since luxury silhouettes can vary, we recommend comparing your measurements to our guide or contacting a stylist for personalized advice.
Can I request alterations for my order?
While we do not offer in-house alterations for online orders, we can provide recommendations for authorized tailors who are experienced with our delicate fabrics and intricate beadwork.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.